We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below. 

Returns:

• We uphold a 30-day return policy. You may return items within 30 days from the delivery date. If 30 days have gone by, unfortunately, we can not offer you a refund under any circumstances.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

  and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken:

  • Cosmetics
  • Fragrances
  • Personal grooming products

• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange. 
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information. 
• You will be responsible for the return shipping & handling charges, which will not be refunded.  
• Refunds will be processed within 3 to 7 days (after we receive and inspect your order to determine eligibility.  You will receive an email confirmation.
• The customer is required to pay return shipping fees and the price is non-negotiable and non-refundable.
• To complete your return, we require proof of purchase or a receipt via email.
• Please do not send your purchased item(s) back to the manufacturer.  See “Shipping Back” below.
• We have the right to deny any returns that do not comply with our Return Policy.
• We are not responsible for lost packages.
• Begin the process by emailing us or using our contact form.

Allergic Reactions

We understand that sometimes certain products do not agree with your skin type. We will refund or credit the individual product that caused the Allergic Reaction. All reactions must be reported within the first 48hours of use. We reserves the right to request a Doctors letter and/or photos of the reaction in order to confirm that it was caused by one of our products.

Please note that all instructions, ingredients, opinions and suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients please contact your doctor or you can contact us for further information.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@azaliza.com

Sale items:

• Only regular priced items may be returned for a refund. Unfortunately, any sale items cannot be refunded unless they arrive damaged or do not arrive at all. (which should not ever happen).

Exchanges:

• We only replace items if they are defective or damaged.  We do not offer exchanges due to personal preference. If you need to exchange your item, return it first and then place a new order.

Shipping Back:

• To process a return or exchange (only if defective), you should contact us for the return address. 
• Do not mail back to the manufacturer. 
• Depending on the location, exchanges can take up to an additional 20-30 days. Please be patient.